Return & Refund Policy

We offer a 7-day return policy. You have 7 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition as received

• Be unused and unworn

• Have all tags attached

• Be in the original packaging

• Include a receipt or proof of purchase

To start a return, contact us at shopsabaya02@gmail.com.

Returns must be sent to the following address:
$INSERTRETURNADDRESS$

Items sent back without first requesting a return will not be accepted.

For any questions, you can always reach us at shopsabaya02@gmail.com.

Damages & Issues

Please check your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items (beauty, hygiene products)

• Hazardous materials, flammable liquids, or gases

• Sale items

• Gift cards

If you are unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to get a replacement is:

1. Submit a return request.

2. Once your return is approved, purchase the item you want separately.

EU Customers – 7-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return orders within 7 days, for any reason.

The item must still meet the standard return conditions: unused, unworn, in original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• The refund will be processed to your original payment method

• Refunds typically take up to 10 business days to appear

• Your bank or card provider may take additional processing time

If more than 15 business days have passed since your refund was approved, please contact us at shopsabaya02@gmail.com